Good questions.
Clear answers.

We ship to all 50 U.S. states and the District of Columbia. U.S. territories, APO/FPO addresses and P.O. boxes are outside our shipping area.

Standard shipping is free for all orders within our shipping area.

Free standard shipping · 1–2 business days handling + 3–4 business days transit. Estimated total: 4–6 business days. Business days exclude weekends and applicable U.S. federal public holidays. Delivery times are estimates, not guarantees.

Our daily order cutoff time is 07:00PM (GMT-06:00) Central Standard Time (Chicago), Monday through Friday. This fixed UTC offset does not change for daylight saving time. Orders placed before the cutoff on a business day use that day as the starting point for calculating handling time. Orders placed at or after the cutoff, or on weekends or applicable U.S. federal public holidays, use the next business day as the starting point.

Airline baggage limits vary. Compare the listed exterior dimensions, including handles and wheels, with the requirements for your airline and itinerary. We do not guarantee airline acceptance.

See the care instructions for your model. Hard shells should be wiped with a soft damp cloth and mild soap. Textile cases should be spot cleaned and air dried. Avoid harsh cleaners and machine washing.

Request a return within 30 days of receipt by emailing support@arclines.shop with your order number and reason. Change-of-mind returns must be unused, in original condition and original packaging. Obtain authorization before shipping.

We cover return shipping for our errors and damaged or defective items. Customers cover change-of-mind return shipping. There is no restocking fee.

After the return is received, inspected and approved, the refund is issued to the original payment account within 10 calendar days.

Email support@arclines.shop or call +1 (410) 796-4345. For an existing order, include your order number if available. Never email payment card details.